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MCDST:
Defining Excellence
In
complex network environments, the ability to deliver high-quality
help-desk support to end users is essential to smooth operations.
But until recently, there has been no single universally recognized
mechanism in place to help companies assess the skill level
of their technical support people, and no single role-based
curriculum that delivers the training needed to provide the
knowledge that help-desk employees require. The new Microsoft
Certified Desktop Support Technician (MCDST) certification
from Microsoft Learning is helping to close this critical
gap.
MCDST certification covers the job skills for help-desk
technicians, customer support representatives, PC support
specialists, technical support representatives and technical
support specialists, as defined by the National Workforce
Center for Emerging Technologies (www.nwcet.org).
To earn MCDST certification, candidates must demonstrate the
expertise to troubleshoot desktop environments running on
the Microsoft Windows operating system.
The MCDST certification has quickly established itself
as one of the industry’s most sought-after credentials.
MCDST candidates clearly recognize that the credential is
an excellent way to acquire some of the fundamental skills
needed to demonstrate that they are qualified to deliver consistently
high levels of support to end users. As the credential becomes
more widespread, it is expected that more and more IT departments
will rely on MCDST certification when filling openings on
their technical support teams.
We are pleased to annouce that all of our quality
technicians are now certified as Microsoft Certified Desktop
Support Technicians (MCDST).
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